SMART Conversations®

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SMART Conversations®
SMART Conversations® provides top-tier learning and development experiences with outstanding training outcomes. Our e-learning programs and webinars foster openness to change and prepare organizations for initiatives like cultivating an inclusive DEI culture, enhancing hybrid team productivity, and creating exceptional employee experiences that drive retention.

With 25 years in business, we’ve discovered that core values shape behavior, and behavior, in turn, defines culture. When your culture is aligned at every level, the chances of achieving your mission and vision significantly increase.

We tailor our services to meet your needs, offering a variety of delivery formats, including live virtual webinars, self-paced interactive e-learning, in-person workshops, and blended learning approaches. To support large-scale implementation, we offer fully developed Train-The-Trainer programs across all of our offerings, along with volume discounts for enterprise-wide programs.

Over 20,000 participants have engaged in our learning programs, with many returning for additional sessions to refresh and re-energize. Our clients are enthusiastic ambassadors, eager to share their success stories and the results they’ve achieved.

Quick stats about SMART Conversations®

• Trained more than 20,000 people in our transformative SMART Conversations emotional intelligence curriculum
• Achieved an average 95% satisfaction rating across all offerings
• For every seat purchased, we donate a seat to a youth at The Dignity Institute's Youth Leadership Academy

Services
SMART Conversations® helps organizations thrive through advanced communication skills training. Our validated and proven content is inspired by thought leaders like Stephen Covey, Brené Brown, and Chris Argyris, and incorporates neuroscience to embed lasting behavioral change.

Our courses are practical, relevant, and 80% experiential, promoting self-discovery—the most effective retention tool. We provide ample practice opportunities and microlearning follow-ups to reinforce new behaviors. Additionally, our experienced coaches offer individual and team leadership coaching, with a focus on emerging leaders and women in leadership roles.

Industries Served

• Biotechnology
• Engineering
• Education
• Government (basic clearance levels)
• Finance & Real Estate
• Healthcare & Pharmaceuticals
• Non-Profit
• Retail & Consumer Services
• Technology & Software

Awards and Accreditation

• Certified SMART Conversations® Facilitators
• Certified CTI CPCC Coach